Privacy Policy

Last Updated: January 15, 2025

At Metric Mind Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account on our platform
  • Schedule an assessment at one of our testing centers
  • Complete online assessments
  • Contact our customer support team
  • Subscribe to our newsletters or updates

This information may include:

  • Name, email address, and contact details
  • Demographic information (age, gender, education level)
  • Identification documents for verification purposes
  • Payment information for service fees

Assessment Data

We collect and store data related to your aptitude assessments, including:

  • Test responses and scores
  • Assessment completion times
  • Behavioral patterns during testing
  • Proctoring data (for online assessments)

Automatically Collected Information

When you use our services, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Purpose Description
Service Delivery To create and manage your account, provide assessments, and deliver results
Assessment Integrity To verify identity, prevent fraud, and maintain test security
Improvement of Services To analyze assessment data for research and service enhancement
Communication To send important updates, respond to inquiries, and provide support
Personalization To tailor content and recommendations based on your assessment history
Legal Compliance To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent

We may share your assessment results with employers, educational institutions, or other third parties only when you explicitly authorize us to do so.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Important: Your assessment results are treated with the highest level of confidentiality. We will never share your specific test scores or detailed performance data without your explicit permission, except as required by law.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication procedures
  • Regular security assessments and vulnerability testing
  • Employee training on data protection principles
  • Restricted access to personal information on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are as follows:

  • Account Information: Retained for as long as your account is active plus 3 years
  • Assessment Results: Retained for 7 years to provide historical tracking and comparison data
  • Payment Information: Retained only as long as necessary to complete transactions and comply with financial regulations
  • Communication Records: Retained for 3 years after the last interaction

You may request deletion of your personal information at any time, subject to certain legal obligations that may require us to retain specific data.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request access to the personal information we hold about you
  • Correction: The right to request correction of inaccurate or incomplete information
  • Deletion: The right to request deletion of your personal information
  • Restriction: The right to request restriction of processing of your personal information
  • Portability: The right to receive your personal information in a structured, commonly used format
  • Objection: The right to object to processing of your personal information
  • Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use the following types of cookies:

  • Essential Cookies: Required for the basic functionality of our platform
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Allow the website to remember choices you make
  • Targeting Cookies: Used to deliver relevant advertisements

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data to Nigeria and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@metricmind.ng
  • By phone:
    Hot Line1 :07073715325
    Hot Line2 :08129215710
  • By mail:
    Data Protection Officer,
    Metric Mind Limited,
    Road 5, Suite J 60, Ikota Shopping Complex Ajah,
    Lekki - Epe Expressway, Lagos State,
    Nigeria.